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AI Maturity Index Report

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As the vast majority of decision makers believe, AI is inevitable. Some organizations already find themselves actively exploring how the technology can work for them whilst many remain focused on planning their approach. What is clear, however, is that the successful use of AI requires balance: greater automation versus employee engagement, customer satisfaction versus changing business models. The goal? To harness the vast array of possible rewards whilst minimising the many potential risks.

Overall, it is clear that the adoption and use of AI technologies offers an exciting leap forward for many organizations but careful consideration must be placed on the impact of doing so in order to ensure that employees and customers come along for the ride.

Find out more